Last updated: 14 October 2026

At Pulse88, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

This Return and Refund Policy applies to purchases made through our website, https://pulse88.com.au.

1. Change of Mind

As Pulse88 products include wellness supplements, we generally do not accept returns or offer refunds for change-of-mind purchases.

This includes situations where you:

• Change your mind after placing an order.
• Purchase the wrong product.
• Decide you no longer need the product.
• Dislike the taste, texture or personal experience of a product.

For hygiene and product safety reasons, we generally cannot accept returns of opened or used supplements for change-of-mind reasons.

This policy does not affect your rights under the Australian Consumer Law.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible so we can help resolve the issue.

Please email us with:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging, where applicable.

We will assess the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.

Please do not dispose of the affected product or packaging until we have advised you on the next steps.

3. Incorrect or Missing Orders

If you receive the wrong product or an item is missing from your order, please contact us at our customer service email address.

Include your order number and details of the items received. We will investigate and work with you to resolve the issue.

4. Return Eligibility

Where a return is appropriate, we may ask you to provide proof of purchase and follow our return instructions.

For product safety and hygiene reasons, we may decline change-of-mind returns of opened or used supplements. However, this restriction does not limit your rights to a remedy for faulty goods or other failures covered by the Australian Consumer Law.

Please contact us before sending any product back.

5. Return Shipping Costs

For approved change-of-mind returns, where applicable, the customer is responsible for return postage and shipping costs.

If a product is faulty, damaged, incorrect or otherwise eligible for a remedy under the Australian Consumer Law, we will handle reasonable return shipping costs in accordance with our legal obligations.

Original shipping charges will be handled in accordance with the applicable consumer laws and the circumstances of the return.

6. Refunds

Once we have assessed your request and determined that a refund is appropriate, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method. Processing times may vary depending on your bank, payment provider or financial institution.

Where a refund is required under the Australian Consumer Law, we will provide the appropriate remedy in accordance with those requirements.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or dispatched. If your order has already been dispatched, you may need to follow the applicable return process.

Your rights under the Australian

law remain unaffected.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a refund, replacement or other remedy if a product has a major failure or does not meet a consumer guarantee. For minor failures, we will provide the remedy required by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

10. Contact Us

If you have questions about returns, refunds or an existing order, please contact us.

Pulse88 Customer Support

Email: info@pulse88.com.au

Please include your order number in your message so we can assist you as quickly as possible.

Thank you for choosing Pulse88. 

• We appreciate your support and the opportunity to help you feel your best.